泊映
用户支持
需要帮助或希望反馈问题？请发送邮件至 support@pausedeck.com。
常见问题
- 如何添加视频？可以从“文件”App 导入 MP4 或 MOV，将 MP4、MOV 或 M4V 直接放入“我的 iPhone > 泊映”，或添加 HTTPS 视频直链。从“文件”或网盘导入时，App 会在“泊映”目录中创建副本，不会删除原来源文件。
- 哪些网盘可用？系统“文件”中已启用的 iCloud Drive、OneDrive、Dropbox、Google Drive 等可用于导入。提供稳定 HTTPS MP4、MOV 或点播 HLS（m3u8）地址的服务可直接播放。
- 为什么 CarPlay 不显示视频？CarPlay 视频是否可用由 iPhone 系统、车辆能力和当前停车状态共同决定，App 不会绕过系统限制。视频不可用时，系统可能只提供音频播放和播放控制。
- 视频会上传吗？不会。播放网络视频时，设备会直接连接您添加的地址，不经过泊映服务器。
- 如何删除视频？删除导入项目会移除“泊映”目录中的本机副本，不会删除原来源文件；删除直接放入目录的项目会删除该目录文件；删除网络项目只会移除本机保存的地址和片库记录，不会删除远端文件。
联系支持
反馈问题时，请尽量附上 iPhone 型号、iOS 版本、车辆或 CarPlay Simulator 信息、问题现象和复现步骤。请勿通过邮件发送私人视频文件。
PauseDeck · English
Support
Need help or want to report an issue? Email support@pausedeck.com.
Frequently asked questions
- How do I add a video? Import an MP4 or MOV file from Files, place an MP4, MOV, or M4V file in On My iPhone > PauseDeck, or add an HTTPS video link. Imports from Files or a storage provider are copied into the PauseDeck folder; the app does not delete the original source file.
- Which storage providers work? You can import from iCloud Drive, OneDrive, Dropbox, Google Drive, and other providers enabled in Files. Services with a stable HTTPS MP4, MOV, or on-demand HLS (m3u8) URL can stream directly.
- Why is video unavailable in CarPlay? CarPlay video availability depends on the iPhone system, vehicle capabilities, and the current parked state; the app does not bypass system restrictions. When video is unavailable, the system may provide only audio playback and playback controls.
- Are videos uploaded? No. Network playback connects your device directly to the URL you add and does not pass through a PauseDeck server.
- How do I delete a video? Deleting an imported item removes the local copy in the PauseDeck folder, not the original source file. Deleting an item placed directly in the folder deletes that folder file. Deleting a network item removes only its locally saved address and library record, not the remote file.
Contact support
When reporting an issue, please include your iPhone model, iOS version, vehicle or CarPlay Simulator information, observed behavior, and reproduction steps. Do not email private video files.